Business Mentor & Business Advisor Approach

The One Main Thing. Measure what Matters

Steve Major's approach with businesses is deceptively simple:

• Understand the drivers of your business
• Work out what really matters
• Measure what matters (which includes finding the hard numbers on the soft issues)
• Price on value
• Informed decision making
• Transform your results

It is how he does this that makes the difference to your business. Drawing on decades of experience, Steve cuts through the maze of numbers and smokescreens of figures, to help businesses pinpoint with laser accuracy the one number that will transform each business.

One number that determines if the business is wildly profitable or slinks away quietly into the night accompanied by regrets and debts. One number out of the mountain of numbers in the business that actually makes a difference.

But, that one number is unique to the business. You won't find it in a textbook; you can't download it from the net or borrow your colleague's number. Each business needs to go through a step-by-step process to identify the one number that really matters for their business. And the good news - the process is easy and fast (even if you hate numbers).

Steve works with you to:

Develop a value-focused business - Steve helps you look at your business the way the client does. He assists you to determine your customer value proposition, explore the experience of your customers, and assist you to convert your value into tangible results.

Measure what matters - He looks at the financial performance indicators you are measuring and the return you are gaining from their measurement. Many existing financial indicators create a culture of "fudging the results" in order to meet targets or quotas - rather than making a difference and getting an outcome. Steve helps you measure what matters.

Act on what's important - Steve assists you to recognise and measure what your customers and team truly value and act on this knowledge. He helps you reward the right results and actions within your team and within your customers.

Differentiate from your competitors - Your clients and customers need to easily identify the differences between you and your competitors to enable loyal buying behaviour. Steve helps you find your point of difference.

Implement correct pricing strategies - Time based costing models are rarely the best measure for pricing services. Discover a range of more profitable alternative strategies that will reduce your administration, increase customer loyalty and increase profits.

Inform your decision making - Are you making decisions on gut feel alone? Steve helps you find the data that will inform your decisions to get better outcomes.